Terms and Conditions
Privacy Policy
Terms and Conditions for Kay's Kitty Cat Care Services:
1. These terms and conditions take effect from 1st Sept 2023 “Kays Kitty Cat Care”, relating to the care and welfare of any acceptable cat.
2. No variation of these terms and conditions shall be acceptable to or binding upon Kays Kitty Cat Care unless agreed and confirmed in writing, prior to entering into this agreement.
Cats
3. Kays Kitty Cat Care undertake to visit the clients’ cats in their home, and will feed the cat with food as agreed with the cat’s owners. Visits shall be made once as instructed by the owner per day in agreement with, and charged to, the Client. Twice daily visits can be agreed with clients whose cats are in need of twice daily feeding. All reasonable attempts to feed the animal with pre-agreed foodstuffs will be carried out, but ultimately the choice of menu will be by clients choice. Kays Kitty Cat Care does not supply foods,
4. The client shall provide the cat/s regular food, & or medication and supplements. If a litter tray is used then adequate supply of litter and cleaning materials and dustbin liners must be provided.
5. The client shall furnish Kays Kitty Cat Care with a full explanation of the cat’s lifestyle and habits, tastes, likes, dislikes, idiosyncrasies, preferences etc during the free consultation. And shall be responsible for advising Kays Kitty Cat Care of the cats behaviour, temperament and medical history and current medical needs.
6. Should a cat appear unwell, Kays Kitty Cat Care shall assume responsibility for referring any cat in its care to a veterinary surgeon and the owner shall accept liability for any veterinary, or other associated costs submitted in connection therewith. Kays Kitty Cat Care will make every effort to use the cat/s own veterinary Practice, however if this is not possible another practice will be used. These may be charged for travel, time and expenses unless it takes an excessive amount of time or multiple visits are required.
6A Under no circumstances shall Kays Kitty Cat Care be liable in any way whatsoever for the deterioration of any existing / diagnosed condition of any cat (s) in its care. All expenses / veterinary costs (including costs of prescription drugs or any other medication) are solely the responsibility of the owner.
7. Kays Kitty Cat Care shall not be liable for the loss or death of any cat under its custody caused by any action other than the direct action of Kays Kitty Cat Care personnel. In any event, Kays Kitty Cat Care. liability in respect of loss or death of a cat shall be restricted to the monetary value of such animal.
8. Kays Kitty Cat Care shall use its best endeavours to care for the client’s cat in the most effective manner possible, but shall not be liable to the client in respect of any loss caused by latent defect in food or other material provided for the cats welfare.
Keys
9. The cat owners shall provide Kays Kitty Cat Care with one full SPARE SET of keys to the client’s property together with instructions on the operation of the burglar alarm or other security system/s. The client should ensure that all doors/windows that need to be opened are in good repair and that locks are in good working order. Kays Kitty Cat Care will not be liable for any breach of the client’s home security due to poorly maintained or ill-fitting locks and doors. Should Kays Kitty Cat Care be unable to access the property due to defective keys a £25 charge will be immediately added to the bill to cover time and inconvenience as well as any additional costs such as a locksmith.
10. If you do not wish me to hold your keys, Kays Kitty Cat Care can return them to you through your letterbox whilst out on our rounds, once any outstanding charges have been settled. Charges will be incurred if an appointment is required. If the client requests the keys to be left in a communal hall, this is at the client’s own risk.
11. For subsequent bookings if the keys to your property have been returned, then they shall be delivered by the client to Kays Kitty Cat Care at least two working days prior to the first visit.
Prices
12. The client shall be liable for payment of Kays Kitty Cat Care fees for welfare visits and also the cost of food, vets’ bills or any other accounts incurred on the cats’ business.
13. All accounts and charges are payable 48 hours before the start of a booking. Payment details will be provided at the registration visit.
14. Kays Kitty Cat Care reserve the right to charge interest on all unpaid invoices calculated at base rate plus 8% per month from the date of the first visit. (Late Payment act 1998).
15. Kays Kitty Cat Care shall make all reasonable endeavours to locate adequate parking facilities close to the client’s property The client should leave parking permits or appropriate amount of cash for parking. In the event of incurring any excessive parking penalties necessitated by the need to make a welfare visit, the client shall accept liability for the same.
16. Prices and costs, except where quoted by Kays Kitty Cat Care as covering a specified period are subject to revision at any time in the event of any increase in costs caused by circumstances beyond Kays Kitty Cat Care. control, and Kays Kitty Cat Care reserve the right to charge any such revised prices. Christmas bookings need to be accompanied by a 50% deposit which is none refundable. Please see “Notes for New Customers” as supplied with this contract on cancellation policy.
16A For prices please see supplementary paperwork or Rates & Bookings facebook page.
Bookings / Cancellations
17. The client agrees to give Kays Kitty Cat Care 48 hours’ notice minimum of each booking and 36 hours notice for a cancellation, where cancellations are made after this time a small administration fee of £15 will be charged.
Insurance
18. The clients will be responsible for ensuring adequate buildings, contents and property owners liability insurance for any property which Kays Kitty Cat Care shall be required to visit. Such insurance shall cover the risk of damage caused by the cats whilst left unaccompanied in the property.
19. Kays Kitty Cat Care, although fully insured against employers’ liability and public liability risks, shall counter claim against the client or householder in the event of any claims arising for breakages caused whilst the cat is being cared for by Kays Kitty Cat Care.
Other
20. Kays Kitty Cat Care will make all reasonable efforts to make visits at regular intervals. The exact timing of visits will be at the discretion of Kays Kitty Cat Care.
21. Kays Kitty Cat Care shall be discreet at all times and shall make every effort to make their visits as quiet and as un-noticeable as possible.
22. Kays Kitty Cat Care shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control, including, without limiting the foregoing, any act of God, legislation, pandemic, war, fire, drought, failure of power supply, lockouts, strike, or any action taken by employees or owing to any liability to procure materials required for the performance of the contract. During the continuance of any such contingency the client may, by written notice to Kays Kitty Cat Care, elect to suspend the contract and make alternative arrangements for the care and well being of their cat/s.
23. Kays Kitty Cat Care will collect and store all post and parcels left by the door in safe place inside the house, however is not responsible for lost or stolen items left at the door prior to my arrival or departing the property.
24. Kays Kitty Cat Care can provide basic small garden watering of plants in the summer months at a charge of £3 per watering if so required, please ask for more details.
2. No variation of these terms and conditions shall be acceptable to or binding upon Kays Kitty Cat Care unless agreed and confirmed in writing, prior to entering into this agreement.
Cats
3. Kays Kitty Cat Care undertake to visit the clients’ cats in their home, and will feed the cat with food as agreed with the cat’s owners. Visits shall be made once as instructed by the owner per day in agreement with, and charged to, the Client. Twice daily visits can be agreed with clients whose cats are in need of twice daily feeding. All reasonable attempts to feed the animal with pre-agreed foodstuffs will be carried out, but ultimately the choice of menu will be by clients choice. Kays Kitty Cat Care does not supply foods,
4. The client shall provide the cat/s regular food, & or medication and supplements. If a litter tray is used then adequate supply of litter and cleaning materials and dustbin liners must be provided.
5. The client shall furnish Kays Kitty Cat Care with a full explanation of the cat’s lifestyle and habits, tastes, likes, dislikes, idiosyncrasies, preferences etc during the free consultation. And shall be responsible for advising Kays Kitty Cat Care of the cats behaviour, temperament and medical history and current medical needs.
6. Should a cat appear unwell, Kays Kitty Cat Care shall assume responsibility for referring any cat in its care to a veterinary surgeon and the owner shall accept liability for any veterinary, or other associated costs submitted in connection therewith. Kays Kitty Cat Care will make every effort to use the cat/s own veterinary Practice, however if this is not possible another practice will be used. These may be charged for travel, time and expenses unless it takes an excessive amount of time or multiple visits are required.
6A Under no circumstances shall Kays Kitty Cat Care be liable in any way whatsoever for the deterioration of any existing / diagnosed condition of any cat (s) in its care. All expenses / veterinary costs (including costs of prescription drugs or any other medication) are solely the responsibility of the owner.
7. Kays Kitty Cat Care shall not be liable for the loss or death of any cat under its custody caused by any action other than the direct action of Kays Kitty Cat Care personnel. In any event, Kays Kitty Cat Care. liability in respect of loss or death of a cat shall be restricted to the monetary value of such animal.
8. Kays Kitty Cat Care shall use its best endeavours to care for the client’s cat in the most effective manner possible, but shall not be liable to the client in respect of any loss caused by latent defect in food or other material provided for the cats welfare.
Keys
9. The cat owners shall provide Kays Kitty Cat Care with one full SPARE SET of keys to the client’s property together with instructions on the operation of the burglar alarm or other security system/s. The client should ensure that all doors/windows that need to be opened are in good repair and that locks are in good working order. Kays Kitty Cat Care will not be liable for any breach of the client’s home security due to poorly maintained or ill-fitting locks and doors. Should Kays Kitty Cat Care be unable to access the property due to defective keys a £25 charge will be immediately added to the bill to cover time and inconvenience as well as any additional costs such as a locksmith.
10. If you do not wish me to hold your keys, Kays Kitty Cat Care can return them to you through your letterbox whilst out on our rounds, once any outstanding charges have been settled. Charges will be incurred if an appointment is required. If the client requests the keys to be left in a communal hall, this is at the client’s own risk.
11. For subsequent bookings if the keys to your property have been returned, then they shall be delivered by the client to Kays Kitty Cat Care at least two working days prior to the first visit.
Prices
12. The client shall be liable for payment of Kays Kitty Cat Care fees for welfare visits and also the cost of food, vets’ bills or any other accounts incurred on the cats’ business.
13. All accounts and charges are payable 48 hours before the start of a booking. Payment details will be provided at the registration visit.
14. Kays Kitty Cat Care reserve the right to charge interest on all unpaid invoices calculated at base rate plus 8% per month from the date of the first visit. (Late Payment act 1998).
15. Kays Kitty Cat Care shall make all reasonable endeavours to locate adequate parking facilities close to the client’s property The client should leave parking permits or appropriate amount of cash for parking. In the event of incurring any excessive parking penalties necessitated by the need to make a welfare visit, the client shall accept liability for the same.
16. Prices and costs, except where quoted by Kays Kitty Cat Care as covering a specified period are subject to revision at any time in the event of any increase in costs caused by circumstances beyond Kays Kitty Cat Care. control, and Kays Kitty Cat Care reserve the right to charge any such revised prices. Christmas bookings need to be accompanied by a 50% deposit which is none refundable. Please see “Notes for New Customers” as supplied with this contract on cancellation policy.
16A For prices please see supplementary paperwork or Rates & Bookings facebook page.
Bookings / Cancellations
17. The client agrees to give Kays Kitty Cat Care 48 hours’ notice minimum of each booking and 36 hours notice for a cancellation, where cancellations are made after this time a small administration fee of £15 will be charged.
Insurance
18. The clients will be responsible for ensuring adequate buildings, contents and property owners liability insurance for any property which Kays Kitty Cat Care shall be required to visit. Such insurance shall cover the risk of damage caused by the cats whilst left unaccompanied in the property.
19. Kays Kitty Cat Care, although fully insured against employers’ liability and public liability risks, shall counter claim against the client or householder in the event of any claims arising for breakages caused whilst the cat is being cared for by Kays Kitty Cat Care.
Other
20. Kays Kitty Cat Care will make all reasonable efforts to make visits at regular intervals. The exact timing of visits will be at the discretion of Kays Kitty Cat Care.
21. Kays Kitty Cat Care shall be discreet at all times and shall make every effort to make their visits as quiet and as un-noticeable as possible.
22. Kays Kitty Cat Care shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control, including, without limiting the foregoing, any act of God, legislation, pandemic, war, fire, drought, failure of power supply, lockouts, strike, or any action taken by employees or owing to any liability to procure materials required for the performance of the contract. During the continuance of any such contingency the client may, by written notice to Kays Kitty Cat Care, elect to suspend the contract and make alternative arrangements for the care and well being of their cat/s.
23. Kays Kitty Cat Care will collect and store all post and parcels left by the door in safe place inside the house, however is not responsible for lost or stolen items left at the door prior to my arrival or departing the property.
24. Kays Kitty Cat Care can provide basic small garden watering of plants in the summer months at a charge of £3 per watering if so required, please ask for more details.
Privacy Policy
This privacy policy discloses the ways in which your personal information is gathered and may be used.
I take your privacy very seriously and takes all steps to ensure your information remains confidential and secure.
What type of information may be collected?
Whether you me contact directly or through the website, you may be required to provide personal details such as your name, address, email, etc.
What is your information used for?
Your information is used for the following purposes:
I take your privacy very seriously and takes all steps to ensure your information remains confidential and secure.
What type of information may be collected?
Whether you me contact directly or through the website, you may be required to provide personal details such as your name, address, email, etc.
What is your information used for?
Your information is used for the following purposes:
- To serve website content to you.
- To handle orders, deliver products and process payments and refunds.
- To communicate with you about your orders.
- To update client records and keep them relevant.
- For any communication, a record of the correspondence may be kept, together with your contact details.
- For statistical or survey purposes to improve this website and its services to you.
- To prevent or detect fraud or abuses of the site and enable third parties to carry out technical, logistical or other functions.
- If you consent, to notify you of products, services or special offers that may be of interest to you.
- To help develop and improve my services further
